Privacy Policy

Effective Date: December 25, 2023

At Seen and Heard LLC, your privacy is important to us—especially because we serve youth, families, and community members in sensitive and personal areas such as mental health, mentorship, and education.

This policy explains how we collect, use, and protect your information when you visit SeenAndHeardLLC.com or interact with our services, including individual/group therapy, workshops, events, and school-based programs.

1. Information We Collect

a. Personal Information You Provide

We may collect personal details such as:

  • Name, age, contact information (email, phone number)

  • Emergency contacts

  • Health-related details voluntarily shared in intake or contact forms

  • Information related to a minor (with appropriate guardian consent)

b. Automatically Collected Data

We may collect non-identifiable information such as:

  • Browser type and IP address

  • Pages visited on our site

  • Time and date of visits

We use this data only to improve our services and online experience.

2. Special Notice for Minors

We do not knowingly collect personal data from youth under 13 without verifiable parental or guardian consent. If we learn we’ve collected data without proper consent, we will delete it promptly.

For teens (13–17), we encourage parents and guardians to be aware of and involved in their online and program participation.

3. How We Use Your Information

We use your information to:

  • Contact you about services, support, or appointments

  • Deliver culturally grounded programs safely and effectively

  • Coordinate with schools or youth organizations (with your consent)

  • Provide community updates, newsletters, or event invites (opt-in)

4. How We Protect Your Data

We follow best practices to keep your data safe:

  • Limited access only to team members who need it to support you

  • Secure systems and encryption where applicable

  • We never sell or rent your personal information

We also comply with HIPAA standards when handling therapy or health-related information.

5. Your Rights and Choices

You can:

  • Request to access, correct, or delete your data

  • Withdraw consent at any time

  • Ask us not to use your information for communications

Just contact us at info@seenandheardllc.com to make a request.

6. Sharing of Information

We only share information:

  • With your explicit consent

  • When working with trusted partners (like schools or licensed therapists)

  • To comply with legal obligations (e.g., mandatory reporting in cases of harm)

We will never share identifying details for marketing or fundraising without your permission.

7. Cookies and Site Analytics

Our site may use cookies or analytics tools to understand how visitors use our content. These do not collect personal information and can be turned off in your browser settings.

8. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in the law, our services, or best practices. The updated version will always be posted here.

9. Contact Us

If you have questions or concerns about your privacy or your child’s information, please reach out:

📧 info@seenandheardllc.com